This Privacy Policy explains how Drain King Plumbing (“we,” “us,” or “our”) collects, uses, shares, and protects personal information when you visit castirondrainking.com, contact us, request an estimate, book service, or otherwise interact with our business.
Who we are
Drain King Plumbing is a licensed plumbing contractor serving Broward County and surrounding areas. Our license number is CFC057357.
- Business address: 4834 NE 12th Ave, Oakland Park, FL 33334
- Phone: (754) 234-8880
- Email: info@castirondrainking.com
Information we collect
We may collect the following categories of information:
- Contact and identity information — such as name, phone number, email address, city, and ZIP code when you submit a form, call or text us, email us, or book service.
- Service and property information — such as service address, property type, service requested, job details, photos or video of plumbing conditions, payment or financing-related details needed to complete a job, and communications about your service.
- Website and device information — such as IP address, browser type, device type, pages visited, referring URL, approximate location derived from IP, and similar technical data collected through cookies, analytics, or hosting logs.
- Review and public feedback — content you choose to post about us on Google, social platforms, or similar public channels.
How we use information
We use personal information to:
- Respond to inquiries, schedule appointments, and provide plumbing services
- Prepare estimates, invoices, warranties, and service records
- Communicate by phone, text, email, or other channels you provide
- Process payments and, when requested, facilitate third-party financing applications
- Improve our website, customer experience, marketing, and operations
- Detect fraud, abuse, and technical issues
- Comply with legal, licensing, insurance, and recordkeeping obligations
How we share information
We do not sell your personal information. We may share information with:
- Service providers who help us operate (for example hosting, email, scheduling, payment, CRM, analytics, or communications tools)
- Financing partners such as GreenSky when you choose to apply for financing
- Professional advisors, insurers, or subcontractors involved in delivering or supporting your service
- Authorities when required by law, legal process, or to protect rights, safety, or property
Third parties have their own privacy practices. When you leave our site or interact with a third-party service, their policies apply.
Cookies and similar technologies
Our website may use cookies, local storage, pixels, and similar technologies to remember preferences, measure traffic, improve performance, and support security. You can control cookies through your browser settings. Disabling certain cookies may affect site functionality.
Text and call communications
If you provide a phone number, you consent to receive calls and texts related to your inquiry, appointment, service, or follow-up. Message and data rates may apply. You can opt out of promotional texts by following the instructions in the message or contacting us. Transactional service messages may still be sent when needed to fulfill your request.
Data retention and security
We retain information only as long as reasonably needed for the purposes described above, including service history, warranty support, accounting, dispute resolution, and legal requirements. We use reasonable administrative, technical, and physical safeguards, but no method of transmission or storage is completely secure.
Your choices and rights
Depending on applicable law, you may have rights to request access to, correction of, or deletion of certain personal information, or to opt out of certain marketing communications. To make a request, email info@castirondrainking.com or call (754) 234-8880. We may need to verify your identity before fulfilling a request.
Children’s privacy
Our website and services are directed to adults and property decision makers. We do not knowingly collect personal information from children under 13. If you believe a child has provided information to us, contact us and we will take appropriate steps to delete it.
Third-party links
Our site may link to third-party websites, maps, review platforms, financing applications, or social media pages. We are not responsible for the privacy practices or content of those sites.
Changes to this policy
We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page reflects the latest revision. Continued use of our website or services after changes means you acknowledge the updated policy.
Contact us
Questions about this Privacy Policy or our data practices can be sent to:
Drain King Plumbing
4834 NE 12th Ave, Oakland Park, FL 33334
info@castirondrainking.com
(754) 234-8880
Related: Terms & Conditions
